Refund Policy
We want you to be happy with your purchase from SILKMTOYS. If you aren't satisfied with your product, we want to help you find one you will love. Start by contacting us at help@silkmtoys.com with your full name, order number, and shipping address.
For sanitary reasons, items must be brand new and unopened. Returns are only accepted if you made a mistake when placing the order. For malfunctions, please see our warranty policy. Please be sure to look for product dimensions and measurements before you purchase.
While we do not process exchanges or returns, if your order arrives damage or is defective upon receipt, we will grant an exchange of the same product from 10 days after it was delivered. Our toys are backed by a one year manufacturer's warranty, be sure to register your item within 14 days of receiving your item to qualify for warranty replacement.
DO NOT send your product back to us unless you have received a Return Merchandise Authorization (RMA.) for an unopened item. An RMA can be obtained by sending us an email at help@silkmtoys.com. If you send an opened product back to us without an RMA, it will be disposed of and no credit given. Absolutely no exceptions. Returned items are given back in store credit only minus shipping fees.
All discounted and sale items are non-refundable and cannot be returned.
Shipping fee is non-refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs are not refunded, your label cost will be deducted from your total refund.
Important Shipping Information:
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
Return to Sender:
Products returned to sender from failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs.
Contact Us:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in it's original sealed packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@silkmtoys.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions at help@silkmtoys.com.
